Replacing Item

Did you receive an item that was damaged / defective on arrival?

We work hard to ensure your items arrive in perfect condition, but we understand that isn’t always the case. To report damaged or faulty items due to delivery, please Contact our customer service team.

We can offer a replacement unit or parts at no extra cost. If you would prefer to return the item, we will refund the item’s price and delivery cost* to your original payment method within 5 business days once we’ve received it. You may have to upload a picture of the damaged item or if your package appears severely damaged. We recommend that you inspect your item upon delivery and report any issues within 30 days of receiving the item.

For information on how to make a return please Click Here.

Replacing damaged items or missing parts

If you want to keep your product and only require replacement parts, we can help with that too. Just click on Help Centre and select Order Help. Alternatively, e-mail us at

*If delivery costs are applicable.