Privacy Policy

The privacy policy is here for you, our customers, to know how and when we collect your information and what we use it for. We understand this information is important to you, as you are important to us.

We are Bargain Shack Limited (“we”, “our”, “us”) and operate our website www.bargainshack.co.uk (the "Site") in the UK, and for information otherwise collected under this Privacy Notice, Bargain Shack Limited is the data controller that is responsible for your privacy. Bargain Shack Limited is located at Voltage Business Centre, Units 1-3, 6 Mollison Avenue, Enfield, United Kingdom. Registration Number: 12087074.

This Privacy Notice applies to your use of the Site. This Privacy Notice also applies to the information you provide to us after being presented with or directed to this Privacy Notice. This could be, for example, when you share your information with our call center representatives or send us a letter via postal mail.

We collect and use the information that you provide to us directly, for example when you register for an account; we also use cookies and other similar technologies to collect information from your devices when you interact with our advertising or use our website (you can find out more information in our cookie policy); we keep records when you speak to our customer service teams, and we take personal information from a number of third parties to help us manage your account and improve your shopping experience. For more detailed information you can read the below which outlines how we use your personal information:

Information you give to us:
Your name and contact details
(such as your email address, mailing address, phone number and password)
Additional profile information
(such as date of birth, gender, location and preferred language)
Your payment information
(such as your credit/debit card number, security/CVV code, and expiration date)
Your financing information
(such as employment and income)
Your communications and contact history with us
(such as service call recordings, chat and instant messages, or communications with our social media channels)

Other information
(such as product reviews, forum posts, survey responses, participation in promotions, and other user-generated content).

To register an account with us we capture information such as your name, date of birth, contact and delivery information, and a password to protect your account (account information). We use the same information on an ongoing basis to manage and provide secure access to your account, and provide you with the services you request.

We take payment details to process payment for any credit or debit card orders you place with us. We share these details with our chosen payment processors (for example Stripe or PayPal).

We use your account information plus your chosen delivery address details to deliver your purchases and keep you informed of their status, and to process any returns including (where appropriate) collecting the item from you.

Our chosen payment processors store your payment card details at your request to speed up your checkout in the future (subject to your consent)

We record calls and keep correspondence (customer service records) when you contact our customer service teams or interact with us on social media. We use these customer service records to manage your queries or complaints effectively, for quality monitoring and to continually improve our services.

When you apply for and use credit with us, we will use your account information to make searches with third parties who will give us information about you, such as your financial history. We do this to assess your creditworthiness and product suitability.

We use purchase history and payment history, along with your account information, on a cyclical basis to manage your credit facility with us.

We use your account information, purchase history, payment history and third party information to collect and recover money that is owed to us should your account fall into arrears. Please see section on Third Parties we share data with and receive data from below for more information.

We keep a record of how you interact with our website and any marketing you are exposed to, we use this data, along with purchase history, demographics, account information and third-party information, to show you products and offers from across our brands that we think you will be most interested in and to tailor your experience.

We use your account information, information on the devices you use to access our sites and your interactions with us to operate personalised features across our websites, apps and communications.

We use technologies such as cookies within digital marketing networks, ad exchanges and social media networks such as Facebook’s Custom Audience to get relevant marketing messages across to you and other customers. We share aggregated and anonymised information about the customer segments we are interested in reaching with advertising partners, so they can focus on showing adverts to those who are most likely to be interested in our products, services and offers, and to prevent them showing you irrelevant or repetitive advertisements.

We share limited information with selected suppliers to enable them to identify new prospective customers on our behalf and to prevent us repeatedly advertising products or services you have already bought.

We receive information on how you interact with our adverts and content on third-party websites and social media platforms (such as Google or Facebook) which we use to tailor the information that is displayed to you.

When you register for an account and shop with us we start to keep you up to date with news of products and services including store events, offers, promotions and sale information, unless you tell us you don’t want us to (you can change these preferences through your account or using the link in every email that we send to you).

When we send you communications we use records of how you interact with our website and any other marketing we’ve sent to you, along with purchase history, to tailor the messages to include information you are most likely to be interested in.

We use your account information to notify you about important service messages, such as material changes to this policy, product recalls or information about your account.

We use cookies and other similar technologies to keep track of your preferences when using our site.

We use other cookies and similar technologies to help us understand how you use the site, which allows us to optimise your shopping experience and continually improve our site.

We gather information about the devices you use to access our sites (desktop and mobile) for example your IP address and device type, to ensure the site is secure and works across multiple platforms.

We use information for logistics planning, demand forecasting, management information, dealing with errors on our site, and general research and development

We share insights about our customers (in an anonymised and aggregated format) with the companies whose products we sell. This helps them better understand the different profiles of our customers, focusing on those who buy their products or are interested in them.

We may contact you to take part in customer satisfaction surveys, if you respond we collect your feedback and contributions (customer feedback). We use this information to develop the services we offer.

We use information about how you browse and engage with our website to help improve it.

We use all information, including third party data in the development of new products, services and systems to ensure they work as expected and will be useful to our customers.

We use your account information, order history and payment history to assist in monitoring for fraudulent transactions or suspected money laundering.

When you register an account or contact our call center we use your account, application and purchase history information to confirm your identity.

We use device identifiers and IP addresses in fraud prevention and investigation, and to maintain network and data security.

We use your data to ensure we comply with any requirements imposed on us by law or court order, including disclosure to law or tax enforcement agencies and authorities or pursuant to legal proceedings.

We will share data with regulatory and other official bodies if they make formal requests.

We will maintain records to meet regulatory and tax requirements.

We will use your account information to contact you in connection with product recalls or other similar product quality issues and to comply with our legal obligations in connection with the sale of age restricted products.

We keep your personal information as long as you are a customer of ours and generally for seven years afterwards to comply with legal requirements. During that time, we take steps to remove any personal data as soon as we no longer need it.

We consider you a customer as long as:
For 2 years from the point you last made a purchase from our website using a non-credit account, or during any time we are managing a customer service request from you.

We will use technical and organisational measures to safeguard your data, for example:

1. Access to your account is controlled by a password and a user name that is unique to you.
2. We store your data on secure servers.
3. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your data, please let us know immediately by contacting us via this e-mail address: customercare@bargainshack.com.
4. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

1. Right to access - the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is "manifestly unfounded or excessive." Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.

2. Right to correct - the right to have your data rectified if it is inaccurate or incomplete.

3. Right to erase - the right to request that we delete or remove your data from our systems.

4. Right to restrict our use of your data - the right to "block" us from using your data or limit the way in which we can use it.

5. Right to data portability - the right to request that we move, copy or transfer your data.

6. Right to object - the right to object to our use of your data including where we use it for our legitimate interests.

7. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your data (where consent is our legal basis for processing your data), please contact us via this e-mail address: customercare@bargainshack.com.

8. If you are not satisfied with the way a complaint you make in relation to your data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner's Office (ICO). The ICO's contact details can be found on their website at https://ico.org.uk/.

It is important that the data we hold about you is accurate and current. Please keep us informed if your data changes during the period for which we hold it.