If you have placed an order with us but not received it, there could be an issue with our couriers or with stock availability. If either of these are true for you, don’t worry, we are working hard to get your order to you as quickly as possible and will notify you with any progress.
Tracking shows "delivered" but I haven't received anything.
Before our couriers make a delivery, they will notify you of the day and time slot. If you won’t be in, you will have options of what you would like to happen with your delivery.
Sometimes if you are not in when your order is delivered our courier may leave your parcel at a neighbour, a safe place or a local collection point. When this happens, you will receive a card from our courier advising where it has been left or how to re-arrange delivery. They will also notify you of this in an email. For further information, track your parcel on My Account.